Refund policy

At Astera Living, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help.

Returns
• You may request a return within 30 days of receiving your order.
• To be eligible, items must be unused, in original packaging, and in the same condition that you received them.

Refunds
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Return shipping costs are the responsibility of the customer.
• If approved, your refund will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable.

Exchanges
• We replace items only if they are defective or damaged. If you need an exchange, please contact us.

How to Start a Return

To initiate a return or exchange, please contact our customer care team with your order number and reason for return. Our team will guide you through the next steps.